Easy In-Store & Online Returns
At Helzberg Diamonds, we're only happy if our customers are absolutely delighted. So after you've taken some time to try out your new jewelry, think about whether it's the stunning piece you were expecting. If it's anything less, we make it easy!
Our Return Privilege
If for any reason you decide to return or exchange your purchase within 60 days (30 days for unworn watches), just take your purchase to any Helzberg Diamonds store. For the location of your nearest store, call 1-800-HELZBERG (800-435-9237), or visit the
Store Locator.
Free Online Returns
If you'd rather return your online purchase using UPS, we will gladly arrange to have it picked up by UPS - at no cost to you. Just call 1-800-606-2796 for an authorization number and instructions. Please note that all jewelry returned using UPS must pass an inspection before we can issue any refund or exchange.
NOTE: All purchases made in one of our store locations must be returned to the nearest store location.
Order Cancellations
Unfortunately, we can't change your order once it's been submitted. We process orders very quickly - which is usually a good thing! We understand that everyone makes mistakes, so if you have questions about your order, please contact us and we will do everything we can to accommodate your needs.
Gift Returns
We will gladly exchange a gift you received for another item(s) or for store credit. Or we will be happy to refund the individual whose name is on the receipt, in the same method of payment used at the time of purchase. If the original purchaser paid cash, a check will be sent to the purchaser from our corporate office.
Repairs
Please allow 7 working days for most simple repairs to be completed. Please allow more time for more complicated repairs.
